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I have a strong 15+ year foundation in SMB digital transformations in eCommerce (CMS/payments), B2B SaaS subscriptions, and Customer Success/Relationship Manager roles. I’m currently transitioning into Product Management or seeking a Customer Success role at a Product-led organization that works directly with Product to create the right feature sets and prioritize them appropriately. My passion lies in helping customers/clients and organizations succeed together in the digital space.

PRODUCT-Led Growth and Customer development

In every role, I’ve worked directly with or on behalf of customers and clients with an eye to product or service improvement. Not just feature requests and gap analysis, but also engaging marketing for customer enablement, tracking user engagement and other metrics, writing technical specs with developers, and roadmap planning. I’ve been honing my skillsets over the past decade to include wireframing, prototyping, and sprint planning, with 50+ hours of Agile Methodology and Product Management coursework. I span that bridge between Product and Customer Success and Marketing very well, working cross-functionally to align all teams.

DATA and REPORTING

I’ve been championing analytics since 2007, to customers, clients, management, coworkers—anyone I could get to listen. My background includes matching business goals to quantitative analytics like ROI, conversion rates, NPS, and qualitative data inputs like customer journeys, digital behavior monitoring, heat maps, etc. I can query SQL databases with some technical assistance where needed for uncommon, complex queries. I’m learning analytics that pertain to measuring success in the product world like HEART and AARRR frameworks.